Privacy Policy

Effective Date: July 30, 2025

Introduction

At Trend Mart LLC (“we,” “our,” or “us”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website at trendmartllc.co or make purchases from us.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

Personal Information You Provide

We collect information you voluntarily provide to us, including:

Account Information: Name, email address, phone number, and password when you create an account
Billing Information: Credit card details, billing address, and payment information for order processing
Shipping Information: Delivery address and contact details for order fulfillment
Communication Records: Messages you send us through contact forms, emails, or customer service interactions
Health Information: Any health-related information you voluntarily share when asking product questions (we recommend consulting healthcare providers instead)

Information Automatically Collected

When you visit our website, we automatically collect certain information:

Device Information: IP address, browser type, operating system, and device identifiers
Usage Data: Pages visited, time spent on site, click patterns, and referral sources
Cookies and Tracking: Information collected through cookies, web beacons, and similar technologies
Location Data: General geographic location based on IP address

Third-Party Information

We may receive information about you from:

Payment Processors: Transaction confirmations and fraud prevention data
Shipping Partners: Delivery status and address verification
Social Media: If you connect social media accounts or share our content
Marketing Partners: Information from legitimate marketing databases (only if you’ve opted in)

How We Use Your Information

We use your personal information for the following purposes:

Order Processing and Customer Service

Processing and fulfilling your supplement orders
Sending order confirmations, shipping notifications, and delivery updates
Handling returns, exchanges, and customer service inquiries
Providing product information and answering questions about supplements

Account Management

Creating and maintaining your customer account
Managing your preferences and communication settings
Providing access to order history and tracking information
Processing loyalty program rewards and benefits

Communication and Marketing

Sending promotional emails about new health supplements and special offers (with your consent)
Sharing wellness tips, product education, and health-related content
Conducting customer satisfaction surveys and feedback requests
Notifying you about important updates to our policies or services

Website Improvement and Analytics

Analyzing website usage to improve user experience
Conducting A/B testing for website features and product displays
Identifying popular products and customer preferences
Preventing fraud and ensuring website security

Legal and Compliance

Complying with applicable laws and regulations
Responding to legal requests and protecting our rights
Preventing fraudulent transactions and maintaining security
Maintaining records as required by law

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers

We work with trusted third-party companies that help us operate our business:

Payment Processors: Secure handling of credit card transactions
Shipping Companies: Order fulfillment and delivery services
Email Service Providers: Newsletter delivery and customer communications
Website Analytics: Understanding website usage and performance
Customer Support Tools: Managing customer service inquiries

Legal Requirements

We may disclose your information when required by law or to:

Comply with legal processes, court orders, or government requests
Protect our rights, property, or safety, or that of our customers
Investigate potential fraud or security breaches
Enforce our terms of service or other agreements

Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of that transaction. You will be notified of any such change via email or website notice.

Data Security and Protection

We implement appropriate technical and organizational measures to protect your personal information:

Security Measures

Encryption: All sensitive data is encrypted using industry-standard SSL technology
Secure Servers: Information is stored on secure servers with restricted access
Payment Security: We use PCI-compliant payment processors and don’t store credit card information
Access Controls: Limited employee access to personal information on a need-to-know basis
Regular Updates: Security systems are regularly updated and monitored

Data Retention

We retain your personal information only as long as necessary to:

Fulfill the purposes outlined in this Privacy Policy
Comply with legal obligations and resolve disputes
Maintain accurate business records for tax and accounting purposes
Provide ongoing customer service and support

Account information is typically retained for 7 years after account closure, while marketing communications data is kept until you unsubscribe.

Your Privacy Rights and Choices

Account Management

Access: Review and update your account information at any time
Correction: Request corrections to inaccurate personal information
Deletion: Request account deletion (subject to legal retention requirements)
Data Portability: Request a copy of your personal information in a readable format

Communication Preferences

Email Marketing: Unsubscribe from promotional emails using the link in each message
Account Communications: Opt out of non-essential account-related communications
Phone/SMS: Remove your number from our calling or texting lists
Postal Mail: Request removal from physical mailing lists

Cookie Controls

Browser Settings: Adjust your browser to block or delete cookies
Opt-Out Tools: Use industry opt-out tools for advertising cookies
Website Functionality: Note that blocking cookies may affect website functionality

State-Specific Rights

Residents of certain states (California, Virginia, Colorado, etc.) may have additional rights under state privacy laws, including the right to know, delete, and opt-out of the sale of personal information.

Cookies and Tracking Technologies

Types of Cookies We Use

Essential Cookies: Required for website functionality and security
Performance Cookies: Help us analyze website usage and improve performance
Functional Cookies: Remember your preferences and enhance user experience
Marketing Cookies: Used to deliver relevant advertisements and measure campaign effectiveness

Third-Party Tracking

Our website may include third-party tracking technologies from:

Google Analytics: Website usage analysis and reporting
Facebook Pixel: Social media advertising and measurement
Email Tracking: Open and click tracking for email communications
Advertising Networks: Relevant product recommendations and retargeting

You can control cookies through your browser settings or opt-out of interest-based advertising through industry tools.

Third-Party Links and Services

Our website may contain links to third-party websites, including:

Supplement Manufacturers: Product information and research
Health Resources: Educational content and wellness tips
Social Media Platforms: Our business profiles and community pages
Payment Providers: Secure checkout and payment processing

We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

International Data Transfers

If you are accessing our website from outside the United States, please note that your information may be transferred to, stored, and processed in the United States, where our servers are located and our central database is operated.

By using our services, you consent to the transfer of your information to the United States and other countries where we operate.