Effective Date: July 30, 2025

Our Commitment to Customer Satisfaction

At Trend Mart LLC, we stand behind the quality of our health supplements and want you to be completely satisfied with your purchase. We understand that choosing the right supplements is important for your wellness journey, which is why we’ve created a fair and transparent return policy.

Please read this policy carefully before making your purchase, as health and safety regulations limit our ability to accept returns of opened supplement products.

Return Policy Overview

What Can Be Returned

We accept returns for the following items:

  • Unopened, sealed supplements in original packaging
  • Unused accessories (shaker bottles, pill organizers, etc.)
  • Damaged or defective products received in poor condition
  • Incorrect items sent due to our shipping error
  • Products within 30 days of original purchase date

What Cannot Be Returned

For health and safety reasons, we cannot accept returns of:

  • Opened supplement bottles or containers
  • Used or partially consumed products
  • Supplements past their expiration date
  • Products purchased more than 30 days ago
  • Items damaged due to misuse or improper storage
  • Custom or personalized supplement orders

Return Time Frames

Standard Returns

  • 30 days from the original purchase date for unopened products
  • Return period begins from the date of delivery (not purchase date)
  • Returns must be initiated within this timeframe to qualify

Damaged or Incorrect Items

  • 48 hours to report damaged or incorrect products upon delivery
  • We require photos of damaged items for processing
  • Immediate replacement or refund will be provided

Holiday Extensions

  • Products purchased between November 15 – December 31 can be returned until January 31
  • Standard return conditions still apply (unopened, original packaging)
  • Gift receipts available upon request

How to Initiate a Return

Step 1: Contact Customer Service

Before returning any product, please contact us:

  • Email: support@trendmartllc.co
  • Online: Submit a return request through your account dashboard

Step 2: Provide Required Information

When requesting a return, please include:

  • Order number and purchase date
  • Product name and quantity being returned
  • Reason for return (defective, incorrect, changed mind, etc.)
  • Photos (if product is damaged or incorrect)

Step 3: Receive Return Authorization

We will provide you with:

  • Return Merchandise Authorization (RMA) number
  • Prepaid return shipping label (for our errors or defective products)
  • Return instructions and packaging requirements
  • Expected processing timeline

Step 4: Package and Ship

  • Use original packaging when possible
  • Include RMA number on the outside of the package
  • Remove or cover any original shipping labels
  • Ship within 7 days of receiving return authorization

Return Shipping

Who Pays for Return Shipping?

We Pay Return Shipping For:

  • Damaged or defective products
  • Incorrect items sent by our error
  • Products that don’t match website descriptions
  • Quality issues or manufacturing defects

Customer Pays Return Shipping For:

  • Change of mind or no longer needed
  • Ordered wrong product or quantity
  • Standard returns within policy guidelines

Shipping Requirements

  • Products must be returned in original condition
  • Use trackable shipping method for your protection
  • We recommend insurance for valuable returns
  • Returns without RMA numbers may be refused or delayed

Refund Process

Refund Methods

Refunds will be issued using your original payment method:

  • Credit/Debit Cards: 3-5 business days after processing
  • PayPal: 1-2 business days after processing
  • Store Credit: Immediate (if requested instead of refund)
  • Gift Cards: Replaced with new gift card of equal value

Refund Timeline

  • Return Processing: 2-3 business days after we receive your return
  • Quality Inspection: 1-2 business days for returned items
  • Refund Issued: Within 24 hours of approval
  • Bank Processing: Additional 3-7 business days depending on your bank

Refund Amounts

  • Full Refund: Original product price (excluding shipping costs)
  • Shipping Costs: Only refunded if return is due to our error
  • Return Shipping: Deducted from refund unless we caused the return
  • Restocking Fee: None for standard returns in acceptable condition

Exchanges

Product Exchanges

We offer exchanges for:

  • Different sizes of the same product (when applicable)
  • Different flavors of the same supplement
  • Equivalent products of similar value
  • Defective items for identical replacements

Exchange Process

  1. Contact customer service to request an exchange
  2. Receive exchange authorization and instructions
  3. Return original item following standard return process
  4. New item ships once we receive and approve returned product
  5. Pay any price difference for upgraded products

Exchange Limitations

  • Exchanges must be requested within 30-day return window
  • Original item must meet return policy requirements
  • Exchanges are subject to product availability
  • Only one exchange per original order item

Special Circumstances

Damaged During Shipping

If your supplements arrive damaged:

  • Document immediately with photos of packaging and products
  • Contact us within 48 hours of delivery
  • Keep all packaging materials for carrier claim process
  • Immediate replacement will be shipped at no charge

Manufacturing Defects

For products with manufacturing defects:

  • Contact manufacturer first if defect is covered under their warranty
  • Provide product details including lot numbers and expiration dates
  • Photo documentation of the defect or issue
  • Full refund or replacement once defect is confirmed

Non-Returnable Items

Health and Safety Exclusions

Due to FDA regulations and health safety standards, we cannot accept returns of:

  • Opened bottles or containers of any supplement
  • Products that have been exposed to contamination
  • Items stored improperly (extreme temperatures, moisture)
  • Supplements past their expiration date
  • Products with tampered or damaged safety seals

Refund Delays or Issues

Common Refund Delays

  • Incomplete return information or missing RMA numbers
  • Bank processing times vary by financial institution
  • International transactions may take longer to process
  • Holiday periods may extend processing times

If Your Refund is Delayed

Contact us if you haven’t received your refund within expected timeframes:

  • Check with your bank first about processing times
  • Verify return was received and processed by us
  • Provide transaction details for faster resolution
  • Alternative refund methods may be available

Quality Guarantee

Our Promise

We guarantee that all supplements sold through Trend Mart LLC are:

  • Authentic products from verified manufacturers
  • Within expiration dates with proper potency
  • Stored correctly to maintain effectiveness
  • Third-party tested when available from manufacturers

Quality Issues

If you experience quality issues with unopened products:

  • Potency concerns – Contact us with product details
  • Unusual appearance – Provide photos for evaluation
  • Packaging defects – Report immediately upon receipt
  • Expiration dates – We’ll replace products expiring within 6 months

Contact Information

Return Support Team

For all return and refund inquiries:

Email: Support@trendmartllc.co